This PBX supports the operation of the Auerswald COMfortel SoftPhone and softphones from other manufacturers (also called soft clients).
COMfortel SoftPhone
Important: The COmfortel SoftPhone is available licence-free for a limited period of time. For permanent use, please contact your dealer or system partner.
The COMfortel SoftPhone is a multi-platform client for Windows, Android and iOS.
The COMfortel SoftPhone is provisioned via the PBX.
The registration information for the COMfortel SoftPhone can be sent to the user by e-mail.
Thanks to the proxy service, the COMfortel SoftPhone is also available on the smartphone regardless of the location. No VPN connection is needed.
Further information on the COMfortel SoftPhone operation can be found in the COMfortel SoftPhone Operation Manual. You will find this in the Internet under: Auerswald Support/FONtevo Support.
For more information on the proxy service via the Auerproxy server, please refer to the COMtrexx data protection declaration. You will find this in the Internet under: Auerswald Support/FONtevo Support or here: Dashboard > Status information > Legal > Data protection
•Activate the proxy service to use the COMfortel SoftPhone.
−Administration > VoIP > VoIP configuration > Proxy server for COMfortel SoftPhone > Use proxy
•Set up the phone and assign it to a user. COMfortel SoftPhone: Enter an e-mail address for the transmission of the registration information.
−Telephones > Assignment > New
−Type:SIP soft client
−User
−Send registration link
Note: Softphones are very often not tied to a location and are therefore created by default without a location. The correctly assigned location is necessary, among other things, so that the PBX can properly initiate an emergency call.
The installation file for the COMfortel SoftPhone can be found on the Internet at Auerswald Support/FONtevo Support. COMfortel SoftPhone Mobile: The clients are installed via the Google Play Store or Mac App Store.
•Enter user name and password in the softphone.
Note: The registration information for the COMfortel SoftPhone is emailed to the user when the phone is set up. Sending can be restarted later (e.g. after changing the user):
−Telephones > Assignment > > Send registration data again
Note: The registration information can be copied here: