Help > Functions and Applications > Service functions, problem solving
Service functions, problem solving
In the event of a softphone malfunction, various service-relevant data can be retrieved and saved. These can then be sent to the technical departments (Service, Development) so that the cause of the fault can be investigated.
*Please refer for evaluation to Auerswald Support.
Logging 
Logging records all important events, errors and warnings.
In the event of a softphone malfunction, log files can be saved and then be forwarded to the specialised departments (Serice, Development) for troubleshooting: Logging
*Description of the operation and display under Logging
*For information on data protection, please consult the softphone's privacy policy. You cand find these on the Internet at: Auerswald Privacy policy or here: Info > Data protection
*Description of the operation and display under Info
Anonymised error reports 
In the event of a softphone malfunction, anonymised error reports can be sent automatically: App > Sending error messages
*Details about the settings are in App
*For information on data protection, please consult the softphone's privacy policy. You cand find these on the Internet at: Auerswald Privacy policy or here: Info > Data protection
*Description of the operation and display under Info
Reset to default 
In individual cases, it may be useful or necessary to reset the app to the factory settings.
*Note: When the app is reset to the factory settings, all personal data is deleted. You cannot undo this action. To secure personal data and settings, a data backup can be made in advance.
*Further help under Backup

The app can be reset to the factory settings as follows: App > Reset app to factory settings
*Details about the settings are in App