Help > Functions and Applications > Service functions
Service functions
If the phone malfunctions, various service-relevant data can be retrieved and saved. These can then be sent to the technical departments (Service, Development) so that the cause of the fault can be investigated.
*Contact Auerswald Support/ FONtevo Support, to arrange for it to be analysed.
Device Information 
If required, you can display detailed information about the phone.
Web interface:
•Dashboard
*Details of the information displayed under Status information
•Dashboard > : Kopiert die Status-Informationen in die Zwischenablage.
Phone:
•Settings > About phone
*Details of the information displayed under About phone
Log file, Logging 
If the phone malfunctions, a log file can be saved. The logging process records all important events, errors and warnings.
*Important: Note the following legal notes before downloading the log file.
The log file may contain, amongst others, the following legally especially protected components:
•Connection data sets with destination, source, and time information of a telecommunication connection
•Configuration data of the telephone including passwords used
•Contact data of the telephone
All users of the phone must be informed before storing the log file, that a transfer of this content takes place and by whom the obtained data is processed. It is absolutely necessary to store the data safely and in accordance with the legal requirements. If you want to make the log file available to your specialised dealer or to the manufacturer for error analysis, you must make sure that the legal requirements are fulfilled.
Download the log file via the web interface: Dashboard > .
The additional recording of debug information can be switched on as follows:
Web interface:
•Access > Logging
*Details about the settings are in Logging
Phone:
•Settings > Access
*Details about the settings are in Access
Provisioning:
*Details about provisioning this function in the Auerswald DokuWiki
Service data 
If the phone malfunctions, a package of all service-relevant data can be saved.
*Important: Note the following legal notes before saving the service data.
The service data includes, amongst others, the following legally especially protected components:
•Configuration of the telephone including passwords used
•Names of internal subscribers/users
•Address books/contacts of the phone
•Connection data sets with destination, source, and time information of a telecommunication connection
•VPN information and VPN credentials
•If necessary, Webcam and acces data
•LDAP information
•If necessary, information on sync accounts (CalDAV, CardDAV)
All users of the phone must be informed before storing the service data, that a transfer of this content takes place and by whom the obtained data is processed. It is absolutely necessary to store the data safely and in accordance with the legal requirements. If you want to make the service data available to your specialised dealer or to the manufacturer for error analysis, you must make sure that the legal requirements are fulfilled.
Download the service data via the web interface: Dashboard > Service data.
Trace 
If the phone malfunctions, a network log can be recorded.
*Important: Comply with the legal notes below before recording a network data stream.
The recording can contain the following components:
•Data streams of other computers in the network
•Connection data sets with destination, source, and time information of a telecommunication connection
•The spoken word of both ends of a telecommunication connection
•Phone configuration data, along with the associated PINs and passwords
•Directory data with names and phone numbers
All the phone's users must be informed that this content will be transferred, and who will process the data obtained, before the data is recorded. It is essential to store the recorded data securely and in accordance with legal requirements. If you want to provide your specialised dealer or the manufacturer with the recorded data, for error analysis, you must ensure that the legal requirements are fulfilled.
1.Start recording via web interface: Dashboard > Start Trace.
The following rules/restrictions apply:
−Pop-up blocker has been disabled in the browser or an exception rule has been defined.
2.If the malfunction can easily be reproduced, try to trigger it.
3.Stop the recording.
4.The file is saved automatically and displayed in the browser's downloads list.
Screenshot 
For example, document a display error in the display by saving a screenshot.
This is done at the moment of display via the web interface: Dashboard > Screenshot