Trace
If the phone malfunctions, a log can be recorded. It can then be sent to the technical departments (Service, Development) so that the cause of the fault can be investigated.
Requirement for use
•Protected data is logged when a trace recording is produced. Before recording starts, you must confirm that you want it to do so, in the dialogue window.
Important: Comply with the legal notes below before recording a network data stream. The recorded data includes, amongst other things, the following elements, which have special legal protection:•Data streams from other computers in the network
•Connection data sets with the destination, source, and time information for a telecommunication connection.
•The spoken words from both ends of a telecommunication connection
•Phone configuration data, along with the associated PINs and passwords
•Directory data with names and phone numbers
All the phone's users must be informed that this content will be transferred, and who will process the data obtained, before the data is recorded. It is essential to store the recorded data securely and in accordance with legal requirements. If you want to provide your specialised dealer or the manufacturer with the recorded data, for error analysis, you must ensure that the legal requirements are fulfilled.
Configuration
Web interface:
•Dashboard > Status information
Details about the settings are in Status informationProcess
Requirements:
•Pop-up blocker has been disabled in the browser or an exception rule has been defined.
1.Start recording the trace by selecting Dashboard > Status information > Start trace.
2.If it is easy to reproduce the faulty behaviour, try to trigger it now.
3.Stop the recording.
4.The file is saved automatically and displayed in the browser's downloads list.