Help > Functions and Applications > Park position
Park position
If a park position key has been configured, press this key to park a call or unpark it again. By default, you can configure up to ten park position keys.
*Note: By activating specific extra features the system, it can be extended to 30 park positions for specific countries.
The hold time is configured in the PBX and displays the maximum number of minutes that a call can be held in the internal park zone.
Requirement for use
•Call parking configured on the PBX
•Configured park position key
Configuration
Web interface:
•Function keys > Park position
*Note: The phone number/URI to be assigned consists of the internal base phone number assigned in the PBX for the open query call and the park position (0 to 9).
*Details about the settings are in Park position
Phone:
•Settings > Function keys > Park position
*Note: The phone number/URI to be assigned consists of the internal base phone number assigned in the PBX for the open query call and the park position (0 to 9).
*Details about the settings are in Park position
Provisioning:
*You will find general details about provisioning and how to provision this function in Auerswald DokuWiki
Process
•An active call is in progress.
•Press a free park position key to park the call (LED stops shining on the key).
No music on hold is played.
The LED on the park position key shines red.
•Press an in-use park position key (key's LED is shining red) to unpark a call from that park position.
The park position key's LED then stops shining.
*Note: If the call is parked for longer than the hold time specified in the PBX, you have these options:
•A signal is sent to the user who parked the call in the parking zone.
•If this user is busy, the call is kept in the park zone again for the set time.
•If the hold time expires a second time, without the call being taken, the connection is disconnected and the caller hears the busy signal.