Help > Functions and applications > Softphones
Softphones
The COMtrexx supports the operation of the Auerswald COMfortel SoftPhone 2 and softphones from other manufacturers (also called soft clients).
COMfortel Softphone 2 
*Important: The COMfortel SoftPhone 2 is available licence-free for a limited period of time. For permanent use, please contact your dealer or system partner.
The COMfortel SoftPhone 2 is a multi-platform client for Windows, Mac OS, Android and iOS.
The COMfortel SoftPhone 2 is provisioned via the PBX.
The registration data for the COMfortel SoftPhone 2 can be sent to the user by e-mail.
Thanks to the proxy service, the COMfortel SoftPhone 2 is also available on the smartphone regardless of the location. No VPN connection is needed.
*Further information on the operation can be found in the COMfortel SoftPhone 2 Operation Instructions. This Operation Instructions can be found on the Internet at:
*Important: For the provisioning and proxy service, the COMtrexx requires access to the Auerproxy server. Make sure that the address and port are reachable.
*Further help under Network
*For more information on the proxy service via the Auerproxy server, please refer to the COMtrexx data protection declaration. You will find this in the Internet under: Auerswald Support/FONtevo Support or here: Dashboard > Status information > Legal > Data protection
Configuration 
•Activate the proxy service to use the COMfortel SoftPhone 2.
−Administration > VoIP > VoIP configuration > Proxy server for Online services > Use proxy

•Set up the phones and assign each to a user. COMfortel SoftPhone 2: Enter an e-mail address for the transmission of the registration data.
−Telephones > Assignment > New
−Type: SIP soft client
−Manufacturer: Auerswald
−Model: COMfortel Softphone 2
−User
−Send registration link
*Note: The registration data for the COMfortel SoftPhone 2 is emailed to the user when the phone is set up. Sending can be restarted later (e.g. after changing the user):
−Telephones > Assignment > > Send registration data again
*Note: The prerequisite for sending registration data is a correctly set up e-mail transfer:
*Further help under E-mail
*Note: The registration data can be copied here:
•Telephones > Assignment >
•SIP user name
•Password > Password
*Note: Softphones are very often not tied to a location and are therefore created by default without a location. The correctly assigned location is necessary, among other things, so that the PBX can properly initiate an emergency call.
*Further help under Emergency calls

•Install Softphone on the device and register.
*The apps are installed via the stores available for the respective device (Microsoft Store, Google Play Store or Apple App Store). Exception: An installation file for the COMfortel SoftPhone 2 can be found on the Internet at Download COMfortel SoftPhone 2 (Auerswald)/Download COMfortel SoftPhone 2 (FONtevo).
*Further information on the setup can be found in the COMfortel SoftPhone 2 Operation Instructions. This Operation Instructions can be found on the Internet at: