Membership in a group does not necessarily mean that a user receives calls sent to the group. A user that is logged out takes on no group functions. This can be especially important for employees of a support department, who should not be available to customers around the clock, but instead rotate in and out of the hotline.

There are three different ways to log in:

When logging into a group as Incoming, the user then finds himself in the call distribution of the group in question for internal, exchange line and door calls.

When logging into a group as Outgoing, the user acquires a number of characteristics/access rights from the group which replace his own characteristics/access rights as an individual user for outgoing calls. A user can only be logged on in a single group as Outgoing even if he is a member of more than one group.

When logging into a group as incoming and outgoing, the user then finds himself in the call distribution of the group in question for internal, exchange line and door calls and also acquires a number of additional characteristics/access rights from the group which replace his own characteristics/permissions as an individual user for outgoing calls.

If a group (subgroup) has been configured in the PBX as member of a group (main group) and a user is at the same time member of these two groups, he will only be considered as a member of the main group when a call comes in.

Subgroups (i.e. groups that have been configured as members of other groups) are permanently logged in as incoming and permanently logged out as outgoing.

Phones permanently logged in cannot log out.