Announcement before answering
This function allows a greeting message to be played to the caller before accepting the call and/or if all group members are busy. If busy, the caller is then connected to the witing loop.
If the announcement before answering is enabled, the number of calls transferred through the waiting loop using Busy-on-Busy so that not more callers are in the waiting loop than can be handled.
Further help under Busy-on-BusyProcess
Calls are accepted with announcement before answering in the following way:
1.The call is accepted by the PBX (also if busy).
2.The caller hears an announcement while the free group members are called.
The following rules / restrictions apply:
-The external caller is charged.
-Optionally free group members can be called after the announcement.
-If all the group members are busy, the caller is put into the queue after the announcement.
3.As soon as one of the called phones accepts the call or if busy, finishes the call before that, he is connected to the caller.
The following rules / restrictions apply:
-After the announcement before answering, the caller is put on hold by the PBX for max. 8 minutes. If the call is not taken within these 8 minutes, it is disconnected.
-The on hold time is reduced if internal phones are ringing but not taking the call. Then the caller is rejected after less than 8 minutes.
Configuration
• Manage and assign audio files for announcements. If necessary, Switching on music on hold also during the ringing period.
-Functions > Music on Hold/announcements
• Configuring announcement before answering seperately for groups. If necessary, additionnaly configuring Busy-on-Busy.
-Groups > Phone Number > > Availability
• Configuring announcement before answering configuration dependent.
-Groups > Profiles > > Availability
Alternative function on an Internal Phone:
• Record, listen to and delete announcements.
Instructions of use are in Announcement before answering