Service data
In case of a malfunction of the PBX, a log can be recorded. This can then be forwarded to the specialist departments (Serice, Development) for troubleshooting. The following protocol options are available:
• Network trace (*.pcap) to control the network data stream
• Logging via the PC program Wireshark
• Logging via a syslog server
In addition, Ping can be used to check, if the PBX has an existing network connection.
Data protection for network diagnosis trace
Important: Note the following legal notes prior to recording a network data stream.The recorded network data stream may contain the following components:
• Data streams of other computers in the network
• Connection data sets with destination, source, and time information of a telecommunication connection
• The spoken word of both ends of a telecommunication connection
• Configuration data of the PBX and connected phones, as well as the corresponding PINs and passwords
Note: Before the backup is being saved, all users to the PBX must be informed that these contents will be forwarded and about who will use the data received. It is essential to store the data securely and in accordance with legal requirements. If you want to make the backup available to your specialised dealer or to the manufacturer for error analysis, you must make sure that the legal requirements are fulfilled.Network diagnosis trace process
Requirements:
• Pop-up blocker which is disabled in the browser or a defined exception rule
1.Start the trace under Administration > Servicing > Network Diagnosis > > Start Trace.
2.If the malfunction can easily be reproduced, try to trigger it.
3.Finish the trace by clicking Stop Trace.
4.Save the file.
Data protection for logging
Important: Please note the following legal information before approval: After activation, any computer in the LAN can read and record the log records of the PBX from the time of activation without any further password protection.The log records can contain the following components:
• Connection data sets with destination, source, and time information of a telecommunication connection
• Configuration data of the PBX and connected phones, as well as the corresponding PINs and passwords
• Address books of the PBX
Note: Before any recording, all users in the telecommunication connection must be informed that these contents will be recorded and must also be informed who will use the recorded data. If you want to make the recorded data available to your specialised dealer or to the manufacturer for error analysis, you must make sure that the legal requirements are fulfilled.Wireshark logging process
Requirements:
• Logging activated for the logging system Wireshark
-Administration > Servicing > Logging > Logging activated / Logging system
• Installed PC program Wireshark
1.Start the command line.
2.Enter the following:
-start wireshark -k -i TCP@IP address:Port
-The PBX's IP address: IP address
-Port for logger output in Wireshark: Port
-Example: start wireshark -k -i TCP@192.168.0.240:42231
3.Click Enter.
4.Wireshark starts the logging.
Note: The log output by Wireshark is coded.