Call Forwarding for Users
When call forwarding (CF) for users is used, internal and external calls to a single phone can be rerouted to other internal phones or external connections. In this way, the user in question or his replacement can take these calls on another phone.
Call forwarding for users makes sure that the user in question or his replacement is always available at his own phone number, even if the user cannot take a call on his own phone.
For call forwarding to an external number: The external destination must be reachable for the user. For this, the exchange line routing settings (with block- and allowlists) that apply for the user are proved before a call forwarding is executed.
Further help under Exchange Line Routing
Note: To avoid having to use a second call channel in the case of call forwarding to an external destination, the PBX tries to reroute the call directly at the network provider using call deflection. The following requirements must be fulfilled for this purpose: 1. The incoming call was made via a VoIP network provider supporting call deflection. 2. The rerouted phone number is neither called as a group member, nor is it required to consider parallel calling or fallback on busy.Configuration
• Enabling the following authorisations seperately for the involved internal users: Controlling of the PBX via phone, Configuring CF (sub) to ext. number
-User > Telephone number > > Authorizations
• Enabling the authorisations for the involved internal users configuration dependent/ time-controlled:
-User > Profiles > > Authorizations
• Configuring, enabling call forwarding seperately for users and making the following addtional settings: only external calls, CF Call forwarding for group calls
-User > Phone numbers > > Availability
• Configuring, enabling call forwarding configuration dependent/time-controlled for users and making the addtional settings.
-User > Profiles > > Availability
Alternative functions on an Internal Phone
Note: For configuring using a character string on an internal phone the user needs an authorisation for controlling of the PBX.• Configuring, enabling and disabling unconditional call forwardig
• Configuring, enabling and disabling call forwardig if busy
• Configuring, enabling and disabling call forwardig on no reply
• Configuring and enabling call forwarding on an analogue T-Net phone via menu/T-Net function key (see phone manual)
Instructions of use are in Call Forwarding for Users