Emergency Calls
The emergency numbers set up on the PBX are used for emergency calls. These calls are handled in a special way.
Depending on the configuration, emergency calls can be made either with or without dialling the exchange line access number. This has the benefit that even people who do not know how to use exchange line access numbers can make emergency calls.
A system phone can also be used if the screen lock is switched on (optional, see phone's instructions).
Users who cannot usually make external calls can make emergency calls if the appropriate exchange line authorisation is enabled. If you want to prevent emergency numbers from being dialled (e.g. to an external user on the same PBX), set up a blocklist for each individual emergency number.
Emergency calls are then only transmitted via external connections/providers/accounts on which emergency call ability is enabled. If the phone cannot make an emergency call, the user is informed by an announcement.
Emergency calls can be configured to take priority over other calls. If necessary, a call can be interrupted to enable an emergency call to be made.
The phone number is always sent along with an emergency call. If number presentation suppression is switched on, it is disabled automatically when the emergency call is made.
Note Local service numbers, such as numbers for doctors or local authorities are also increasingly being added to the emergency numbers. These service numbers can also be set up in the PBX and, like emergency numbers, dialled either with or without the exchange line access number, depending on the configuration. However, calls to service numbers are not handled like emergency calls. If you want to prevent service numbers from being dialled (e.g. to an external subscriber on the same PBX), set up a blocklist for each individual service number.Configuration
• Location where the PBXs and individual accounts are operated.
-Exchange lines > Exchange line request and locations
• Configure emergency numbers.
-Exchange lines > Emergency Calls
Note: Legal emergency numbers are preset with the location setting.• Enable/Disable emergency call ability for providers and accounts.
-Exchange lines > Providers and Accounts > Name of the account > > Preferences
-Exchange lines > Providers and Accounts > Name of the provider >
• Configuring emergency call routing.
-Exchange lines > Exchange Line Routing > Exchange line routing outgoing
• Configuring emergency call reaction for users.
-User > Telephone number > > Exchange line settings
• Manage and assign audio files for emergency call announcements.
-Functions > Music on Hold/announcements > File management
-Functions > Music on Hold/announcements > File assignment
Note: The PBX is supplied with emergency call announcements in English and German. You can create other emergency call announcements in the local language at a later point in time.Alternative functions on an Internal Phone:
• Recording an Announcement (on an Internal Phone)
• Listening to the Announcement (on an Internal Phone)
• Deleting the Announcement (on an Internal Phone)
Instructions of use are in Emergency Call Announcement