Groups
Membership in a group does not necessarily mean that a subscriber receives calls sent to the group. A subscriber that is logged out takes on no group functions. This can be especially important for employees of a support department, who should not be available to customers around the clock, but rather rotate in and out of the hotline.
Note: If a group (subgroup) has been configured in the PBX as member of a group (main group) and a subscriber is at the same time member of these two groups, he will only be considered as a member of the main group when a call comes in.Note: Subgroups (i.e. groups that have been configured as members of other groups) are permanently logged in as incoming and permanently logged out as outgoing.Note: Phones permanently logged in cannot log out of a group.Note: Group calls can also be placed in the waiting loop, always provided that at least one subscriber is logged in as incoming. The group will be called as soon as a subcriber who is logged in as incoming is free.There are three different ways to log in:
Only incoming
When logging into a group as incoming, the subscriber then finds himself in the call distribution of the group in question for internal, exchange line and door calls.
Only outgoing
When logging into a group as outgoing, the subscriber acquires a number of characteristics/access rights from the group. These replace his own characteristics/access rights as an individual subscriber for outgoing work-related calls. A subscriber can only be logged on in a single group as outgoing even if he is a member of more than one group.
Note: If a subscriber logs into different groups as outgoing one after the other, he will only remain logged in as outgoing in the group that he logged into last.Incoming and outgoing
When logging into a group as incoming and outgoing, the subscriber then finds himself in the call distribution of the group in question for internal, exchange line and door calls and also acquires a number of additional characteristics/access rights from the group. These replace his own characteristics/permissions as an individual subscriber for outgoing work-related calls.
Note: If a subscriber logs into more than one group as incoming and outgoing, he will only remain logged in as incoming and outgoing in the group that he logged into last. And in all other groups, he is then only incoming and outgoing.Proceed as follows for configuration:
•Creating groups.
−Using the Configuration Manager (on the following pages)
−Groups > Phone numbers
−Groups > Properties
•Logging Subscribers in/out.
−Using the Configuration Manager (Groups > Properties > Basic settings)
−Using a character string on the internal phone (see Groups)
−Using the menu/function key on a system phone (optional, see the phone manual)